Warranty and returns

Hypex Electronics warrants its devices for a period of two years (B2C) from the original date of purchase against defects in workmanship or materials under normal use. The business-to-business (B2B) warranty is limited to one year.

The warranty covers functional parts that affect the operation of the device. It does not cover cosmetic deterioration due to normal wear and tear, or damage resulting from accidents, misuse, or neglect. Any attempt to modify or disassemble the device (or its accessories) will void the warranty.

15/02/2022

Did you order products but change your mind, or order the wrong item?
Please contact sales@hypex.nl within the 14-day return period to request a return or exchange. You will receive a return label for your package. Please note that we do not accept returns without an official return label.

04/03/2022

If you wish to return a Hypex product that is defective within the warranty period, please complete the "Return Merchandise Authorization Request Form."

04/03/2022

We consider ourselves to be very flexible regarding this matter and are also happy to offer repair services for products that are outside the warranty period. Repair services can be requested for products that are no older than 5 years and are still within our product range. Please note that repair costs must be paid before the repaired product is returned. To request repair service for a legacy product, please contact support@hypex.nl.

04/03/2022